Para-Consulting
We speak
YOUR LANGUAGE
We offer customized Customer Experience mystery shops for banks and credit unions, based on the criteria that is important to you! Your criteria and template are designed with your input, desires and goals, meaning you can evaluate the Customer Experience that is important to you! We send you a different shopper every month or quarter, ensuring that the staff will always be seeing a new face. We guarantee 100% branch coverage, no matter how rural some of your branches are. We have measures in place to ensure honesty and accuracy. Come see the difference Para-Consulting will make for your Customer Experience mystery shop program.
SERVICES
Mystery Shop programs
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In Branch Shops
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Call Center Telephone Shops
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100% Branch coverage Guarantee. Our shoppers work for us so we can send them anywhere, no matter how rural or far away your branch is.
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Monthly, quarterly and annual shops offered to meet your needs.
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The mystery shop criteria is determined by you! No cookie cutter forms or scenarios - everything is customized to your needs.
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10 years of covering banks and credit unions. Let us know how we can help you!!!!
About us
Para-Consulting is owned by a former banking executive with 33 years of banking experience, Michelle Matthews. Michelle has a background in retail banking, branch administration, learning and development. Para-Consulting is dedicated to providing each of its clients with a personal, one-on-one relationship. Recognizing that each bank or credit union is unique, and presents its own unique set of needs, Para-Consulting designs each mystery shop program according to your needs.
CONTACT US
Tel: (603) 770-7707
Para-Consulting
Michelle Matthews
PO Box 266
Epping, NH 03042