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*100% Branch Coverage Guaranteed, anywhere in the country

*A new shopper every quarter!

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Audited shops to ensure honesty and accuracy.

Para-Consulting has you covered

Mystery Shops

Whether you need a baseline shop to establish a starting point, quarterly shops to evaluate and reward customer service skills consistently throughout the year or targeted shops to evaluate training results, 

Para-Consulting will work with you to design the program that fits your needs and budget. 

 

We guarantee that all of your branches will be shopped, regardless of how far we have to travel to complete our agreement with you.  See the difference that a Mystery Shop designed by a banker for bankers will provide for you!

Our difference

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*New shopper every month

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*100% branch coverage

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*Customized Customer Experience mystery shop template

personalized to your organization

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*Audited shops for accuracy

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*Our own shoppers, coached and trained for each client 

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Telephone

Call center, loan center, support departments, branches:
 
If you would like a comprehensive evaluation of your service level provided by telephone in all areas of your bank or credit union, then our telephone shops may be just right for you. We cover greeting skills, sales skills, product knowledge and compliance along with full detailed write up about the call.  For a small price, you can learn a large amount about the level of service being given over the phone.
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